You can find the site @ http://helpdesk.fcps.net. Please keep in mind that this is an Intranet-only web site at this time (only accessible from within the district). Here's a quick overview:

a.  The form knows who you are so you don't need to put anything here. If you're submitting this for someone else, that's ok, just include the person's name in the details (2g).
b.  Your location should appear for "Facility" if you are permanently stationed at the school. If this is for a facility other than the one that appears automatically, just make a different selection.
c.  Room #. All room #s are 3 or 4 characters, and you must enter 3 or 4 characters.
d.  Phone/Extension #. This is the facility telephone extension where you can be reached. 4 or 5 digits required.
e.  Support Category. You have to choose a category. Just pick the one to which your request best relates. The category determines to whom the request is assigned.
f.  Brief description. Write a short title that gives an overview of the problem. Needs to be more than 10 characters but less than 50.
g.  Give details. This one is probably the most important. You don't need to write a novel, nor do you have to use complete sentences. Feel free to use layman's terms, but tell when you experience the problem; list any error messages you see, numbers, etc.; if you hear odd noises (from the equipment), describe those; we promise not to laugh. Remember, many times we'll come to service machines when you may not be around. The more detail you provide here, the quicker we can solve your problem.

3.  Click "Create Ticket." You will immediately get email with the information you just submitted. Also, the ticket will be assigned to someone who supports the category you chose in your facility and that person will be notified as well.

You can at any time see the status of or update any tickets you've created. Just click "View or Update..."

This screen only displays the requests that (only) you have submitted along with when you submitted them, to whom they are currently assigned, the last time they were updated, the brief description and the current status. You can edit the request by clicking the "Change" link and then adding your additional comments to the details field. You can also cancel a request at any time by clicking "Cancel" for that request.

When you change a ticket, you are simply adding to the details. When finished, click "Add Details."

This is an evolving product and suggestions for improvement are encourage. If you find that it's not operating as you think it should, send your tech support person a report detailing exactly what you were trying to do at the time. In addition, please feel free to send constructive criticism, requests for features or other changes to your building tech support personnel.